Can I Refund a Garment?
Our policy at ClothesOnMyMind does Not allow any refunds. Each garment is specifically made to order and undergoes strict quality control checks.
How can I exchange a garment?
At ClothesOnMyMind we allow our customers to exchange the product to a different size or design. Please note that we only allow an exchange but no refund. If you wish to exchange your product, kindly refer to the following steps-
The team will revert with an email confirming the exchange along with details.
Pack the garment in its original packaging with all the original tags, along with the completed invoice. Send the package to the address stated in the return email. Please note that we will not accept an exchanges for items marked as SALE.
What if the garment received is Faulty/Damaged?
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will replace it or refund the cost as long as it has been communicated within 5 days of delivery. Please note that wear and tear in the course of normal use is not considered a manufacturing fault. If you have received a faulty item please email us firstname.lastname@example.org In the email mention the reason for the claim along with images of the damage. We will replace the item if stock is available or refund you upon return.